Shipping policy

 

DELIVERY AND INSTALLATION

Full payment must be made before a delivery schedule can be arranged.

All orders of lesser amount can either be collected at the showroom or delivered for a fee starting at $30.00, depending on the size and complexity of the delivery.

For all items in stock, your delivery must be taken within 1 month from the date of purchase.

For all indent orders, the estimated delivery date given to you is approximate and is given in good faith. If it is delayed we will inform you as soon as possible, however, we cannot accept any liability for consequential losses as a result.

When your order is available for delivery, you will be contacted by our Delivery team. You will be offered the first available delivery slot in your area. If this is unsuitable, another mutually convenient time will be arranged.

Our Delivery team operates from 09:00 to 12:00 and 13:00 to 18:00, Monday to Friday. We may deliver at other times where it is mutually convenient to do so; however, we are not obliged to.

A person 18 or older, must be present to sign for deliveries.

You must ensure that the access is suitable for the delivery of your order to the desired location within your property. Whilst every care will be taken, no responsibility will be taken for customer’s property being damaged during delivery.

If no one is present to receive the delivery in the agreed time slot and a repeat delivery is required, this will incur an additional charge. In the event that the installer damages any concealed electrical wires or water pipes, Proof Living Pte Ltd is not liable to any damages.

Please ensure that your purchases are delivered and assembled correctly and your order is complete. Any claim regarding shortages, damaged or defective goods must be made within 3 working days to our after sales customer service department.

Where an order has been held in the warehouse for more than 1 month after the contract has been made, we reserve the right to charge a storage fee starting at $50 per week per cubic metre until the delivery is arranged. Any order stored for longer than 3 months may be disposed of.

A limited one-year warranty on all brands except Humanscale, excluding normal wear and tear, misuse or tampering. Servicing after the warranty period is subject to labour charges on top of an assessment fee of SGD$150.00.

STORE COLLECTIONS

(Only available when practical)
Once you have been notified that your order has arrived in store, we expect it to be collected within 2 weeks. After this period, we reserve the right to charge for storage at $50.00 per week.

When collecting your order from the store you must sign to agree that the goods have been received in a satisfactory condition and that the order is complete. Once the goods have left our premises we will take no further liability for the transportation and assembly of these products.